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Raccoon with Cane

What does Family-Centred Care mean?

  • All people are treated with respect and dignity
  • Health care providers share complete information with families
  • Families and clients participate in direct care and decision-making
  • Families and providers work together to develop policies and programs, education of staff and delivery of care

We believe in:

  • Families as the constant in a child’s life… Service systems and personnel within those systems fluctuate
  • Facilitation of parent/professional collaboration at all levels of health care
  • Sharing of unbiased and complete information with parents about their child’s care on an ongoing basis in an appropriate and supportive manner
  • Implementation of appropriate policies and programs that are comprehensive and provide emotional and financial support to meet the needs of families
  • Recognition of family strengths and individuality, and respect for different methods of coping
  • Understanding and incorporating the developmental and emotional needs of infants, children, and adolescents and their families into health care delivery systems.
  • Encouragement and facilitation of parent-to-parent support
  • Assurance that the design of health care delivery systems is flexible, accessible, and responsive to family needs
  • Honoring the racial, ethnic, socio-economic and cultural values and diversity in families